Refund & Cancellation Policy

Effective Date: 7 May 2026 · Last Updated: 7 May 2026

This policy describes how cancellations and refunds are handled for Subnet Calc, operated by Subnet Calc Limited.

1. Cancellation

1.1 How to Cancel

You may cancel your Subscription at any time from within the Service (Account Settings → Subscription → Cancel). No contact with support is required.

1.2 When Cancellation Takes Effect

Cancellation is effective at the end of your current billing period. You retain full access to all paid features until that date.

1.3 After Cancellation

Once your billing period ends:

  • Your Team reverts to the free tier
  • Your existing Projects enter read-only mode for twelve (12) months
  • During the read-only period, you can view and export your data but cannot create or modify Projects
  • After the 12-month read-only period, your data becomes eligible for permanent deletion
  • We will send an email warning before the read-only period expires

1.4 Resubscribing

You may resubscribe at any time. If you resubscribe during the read-only period, your existing Projects and data are restored to full access immediately.

2. Refunds — Annual Subscriptions

2.1 Cooling-Off Period

If you are a consumer in the European Union, United Kingdom, or Australia, you have a 14-day cooling-off period from the date of purchase. You may request a full refund within this period, provided you have not substantially used the Service during that time.

2.2 Pro-Rata Refunds

After the 14-day cooling-off period, we do not offer pro-rata refunds for the unused portion of an annual Subscription. You retain access until the end of your current billing period.

2.3 Exceptional Circumstances

We may, at our sole discretion, offer a full or partial refund in exceptional circumstances, such as:

  • Extended service outage materially affecting your use of the Service
  • Billing errors or duplicate charges
  • Documented failure of the Service to perform as described

2.4 How to Request a Refund

Submit a request via our support page with:

  • Your Account email address
  • The date of purchase
  • The reason for your refund request

We will respond within 5 business days.

3. Lifetime Subscriptions

Lifetime Subscriptions are non-refundable except:

  • During the 14-day cooling-off period (where applicable by law), and
  • In cases of documented billing error

Lifetime Subscriptions provide access for the lifetime of the Service and cannot be upgraded or downgraded.

4. Downgrades

If you downgrade your Plan (e.g., from Large Team to Small Team):

  • You may only initiate a downgrade once your current team size and project count are within the limits of the target Plan. If you exceed the target Plan’s limits, you must first remove members or delete Projects until you are within the new limits, then complete the downgrade.
  • The downgrade takes effect immediately on confirmation. Your Account moves to the lower Plan’s limits straight away.
  • Stripe issues a prorated credit to your Stripe customer balance for the unused portion of the higher Plan. This credit is automatically applied against your future invoices on the Service (for example, the next annual renewal). It is not refunded to your original payment method.

5. Price Changes

If we increase the price of your Plan, we will give you at least 30 days' notice before the new price takes effect. If you do not wish to pay the new price, you may cancel before the next renewal and no increased charge will be applied.

6. Payment Failures

If your annual renewal payment fails:

  • Stripe will automatically retry the payment (typically up to four attempts over three to four weeks)
  • We will notify you by email of each failed attempt
  • If all retry attempts fail, your Subscription is automatically cancelled and the post-cancellation terms in section 1.3 apply

7. How Refunds Are Processed

Approved refunds are processed via Stripe to the original payment method. Refunds typically appear within 5–10 business days depending on your payment provider.

8. Statutory Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

9. Contact

For cancellation or refund enquiries, submit a request via our support page.

Technical support is provided by Inflecto Systems Ltd on behalf of Subnet Calc Limited.